This document was created with the help of the Sellvio Terms and Conditions Generator.
creambeautydebrecen.hu - effective from: 2026-01-30
I. General Rules
1. These General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Almássy-Kiss Mónika (hereinafter: Service Provider) and the party using the services on the Service Provider’s creambeautydebrecen.hu online portal (hereinafter: Webshop) (hereinafter: Customer).
2. Service Provider’s details:
a. Name: Almássy-Kiss Mónika EV
b. Registered office: Békessy Béla 9. B.épület Fszt. 1/12., Debrecen, Hungary
c. Tax number: 68202037-1-29
d. Company registration number: 51392631
e. Name of registering Court of Registry:
f. Mailing address: almassy.moni@gmail.com
g. Customer service phone number: 067 070 11192
3. Hosting provider’s details:
a. Name: Yettel Magyarország Zrt.
b. Registered office: Hungary, Törökbálint, Pannon út 1.
c. Contact: adatvedelem@yettel.hu
d. Website: yettel.hu
4. The GTC applies to electronic commercial services provided in the territory of Hungary through the Webshop.
5. The language of the contract: Hungarian
6. Contracts are considered written contracts, but the Service Provider does not file them.
7. The Service Provider does not submit to any code of conduct.
II. Complaint Handling and Customer Service in Case of Consumer Complaints
The rules set out in this chapter shall apply if the Buyer qualifies as a consumer, i.e., a natural person acting outside the scope of his or her profession, self-employed occupation, or business activity.
The name and registered office of the Service Provider can be found in the first part of the GTC. The Buyer may communicate his or her complaint to the Service Provider either orally or in writing.
Contact details of the Service Provider for complaint handling:
Postal address: Békessy Béla 9. B.épület Fszt. 1/12., Debrecen, Hungary
Electronic mail: almassy.moni@gmail.com
Telephone customer service: 067 070 11192
In person: Békessy Béla 9. B.épület Fszt. 1/12., Debrecen, Hungary
1. Handling of Oral Complaints
Immediate Investigation
The Service Provider shall immediately investigate the Buyer’s oral complaint and attempt to remedy it as necessary. If the Buyer does not agree with the handling of the complaint, or if the complaint cannot be immediately investigated, the Service Provider shall promptly record the complaint and its position regarding it in a report.
Recording of the Report
The report prepared about the complaint shall include the Buyer’s name and address or electronic mail address, the place, time, and manner of the complaint’s submission, a detailed description of the complaint, as well as a list of documents presented by the Buyer. In the case of an oral complaint communicated in person, the Service Provider shall hand over a copy of the report to the Buyer on the spot.
Telephone Complaint Handling
The Service Provider shall assign a unique identification number to the Buyer’s oral complaint communicated by telephone or via other electronic communication services.
The Service Provider shall send a copy of the report prepared about the complaint to the Buyer no later than simultaneously with the substantive response.
During telephone complaint handling, the Service Provider shall make an audio recording, which it shall retain for five years.
At the Buyer’s request, the Service Provider shall provide the audio recording made during the telephone administration free of charge, and shall also ensure its playback at its customer service, or, upon request, send an electronic copy. The Service Provider shall fulfill a request for access to the audio recording within thirty days from the date of receipt.
2. Handling of Written Complaints
Response Deadline
The Service Provider shall respond to the Buyer’s written complaint in writing, substantively, and in a verifiable manner within thirty days of receipt. If the Service Provider rejects the Buyer’s complaint, it shall provide reasons for its position.
If the Buyer does not provide his or her name and address or electronic mail address, fails to provide a detailed description of the complaint, or does not submit the documents and other evidence necessary to assess the complaint, the Service Provider shall not be obliged to respond to the complaint.
The Service Provider shall immediately confirm receipt of a complaint submitted via its electronic interface/form to the consumer’s provided electronic mail address.
Retention of Documentation
The Service Provider shall retain the report prepared about the complaint, the written complaint, and the copy of the substantive response thereto for three years, and shall present them at the request of supervisory authorities.
3. Legal Remedies
If the Service Provider rejects the complaint, it shall inform the Buyer in writing of the authority or conciliation board whose procedure may be initiated in relation to the complaint. The information shall include the seat, telephone and internet contact details, and mailing address of the competent authority and the conciliation board at the Buyer’s place of residence or stay.
Conciliation board contact: bekeltetes.hu/udvozlo
Consumer protection authority contact:
fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag
3.1. Initiating a Conciliation Board Procedure
In the course of handling complaints and providing information to consumers, the Service Provider cooperates with associations representing consumer interests and with consumer protection authorities.
The Service Provider informs the Buyer that it has made a general submission declaration valid until withdrawal in writing at the conciliation board competent for its registered office, or – with effect covering all conciliation boards – at MKIK.
The Service Provider informs Buyers that, in addition to Buyers qualifying as consumers, the following may also turn to a conciliation board: a civil organization established under separate law, an ecclesiastical legal person, a condominium, a housing cooperative acting for purposes outside its independent occupation and economic activities, as well as any consumer who is a citizen of a Member State or has residence in a Member State, and any business established in a Member State that purchases goods or uses services within the Union exclusively for final use, or acts with such intent.
3.2. Consumer Protection Authority Procedure
Before initiating a procedure with the consumer protection authority, the Buyer is obliged to attempt to settle the disputed matter directly with the Service Provider.
The Buyer may initiate a consumer protection authority procedure if the Service Provider has violated provisions of consumer protection legislation, especially those related to distribution, provision of services, complaint handling, customer service, product quality, composition, packaging, pricing, handling of warranty and guarantee claims, as well as obligations related to consumer information.
The application submitted to the consumer protection authority must include:
- the name and registered office address of the Service Provider,
- the place where the contested conduct was committed,
- a brief description of the subject of the application supported by the available documents, in particular the Service Provider’s reply letter to the Buyer’s inquiry, the report prepared about the oral complaint, and in the case of a complaint submitted by post or electronically, the document certifying submission.
A consumer protection authority procedure cannot be initiated later than three years after the occurrence of the infringement. If the infringing conduct is continuous, the deadline starts from the cessation of the conduct.
In the consumer protection authority procedure – within the scope of protecting the consumer interests they represent – associations representing consumer interests shall also have the rights of a client.
If the consumer protection authority establishes a violation of consumer protection regulations, it may, among other things, order the termination of the infringing situation, prohibit continuation of the infringing conduct, oblige the Service Provider to remedy the identified deficiencies within a set deadline, or impose a consumer protection fine.
4. Procedure of the Service Provider in Case of Repeated Complaints
If the Buyer submits a complaint identical in content to a previously substantively answered complaint, without containing new information, the Service Provider may refrain from investigating it. The Service Provider may also refrain from investigating complaints submitted by unidentifiable persons.
5. Fulfillment of Written Form
The Service Provider may fulfill its written complaint handling obligations by letter, telefax, or electronic means, provided that the tool used allows for the durable storage of data and the unchanged display thereof.
III. Other provisions, information
1. The Service Provider informs the Customer that:
a. the annual availability of the servers ensuring data management exceeds 99.9%. Regular backups are made to protect the data, so in case of data loss, the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases, sensitive data is protected with strong encryption, using hardware-based encryption solutions integrated into the processor.
2. The Service Provider informs the Customer that the Sellvio rating system operates on the Online Store website.
a. During the review process, the following technical security measures are applied:
i. The possibility to leave a rating is activated only after purchase. The system operates independently of the webshop, and reviews are stored by Sellvio (ErdSoft Ltd.: company registration number: 06-09-030198, registered office: 6720 Szeged, Kígyó Street 4).
ii. Reviews can only be submitted following purchase, based on an invitation sent to the provided email address.
iii. It is important to know that neither ratings nor reviews can be deleted – both positive and negative feedback appear, ensuring the system provides an accurate representation of the webshop’s operation.